The printer is not responding
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The printer is not responding

Does your printer fail to print or scan? Checking the cables, power cord, and print driver can help you solve this problem.
Try one or more of the following:
  • Check if the power cord is connected to the electrical outlet.
    To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Make sure that the electrical outlet is not turned off by a switch or breaker.
  • Check if the printer is on.
  • Make sure that the printer is not in Sleep or Hibernate Mode.
  • Make sure that the cables connecting the printer and computer are connected to the correct ports.
  • Turn off the printer, install the hardware options, and then turn on the printer. For more information, see the documentation that came with the option.
  • Install the correct print driver.
  • Turn off the printer, wait for about 10 seconds, and then turn on the printer.
If the problem persists, then contact customer support.

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