The user encounters the ‘Unsupported USB device, please remove’ error message on the device when trying to install the Smart Card Authentication Bundle together with the SCAC license.

Use the 90‑meter license for NIPR and SIPR and update the device firmware level to

081.234 or later

to solve the issue. Refer to this article for instructions on how to update the device firmware.

If the issue persists, search for more information related to this issue or contact support for further assistance.