Missing Event Log data information from the Log files
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Missing Event Log data information from the Log files

Log files missing machine events for the Lexmark Series-9 printer models, Event Log Summary, Event Log, Event Log Summary Blank, Machine Events information, Event Log data Missing

Issue description

The event and history log files for the following Lexmark 9-Series printers are missing the Machine Events:
  • CS963
  • CX833
  • CX961
  • CX962
  • CX963
  • XC8355
  • XC9635
  • XC9645
  • XC9655

Solution

To resolve this issue, make sure to upgrade to the
CXTLS.230.344 or the latest firmware release
.