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Unable to install solutions via the embedded web server

Unable to install solutions via the embedded web server (EWS)

Issue description

When installing a
.fls
 file through the embedded web server (
EWS
) >
Settings
 >
Embedded Solutions
 >
Install
, you may encounter either of the following messages:
  • An error occurred while uploading a file
    .
    Click here to see image.
  • The size of the uploaded file exceeds the maximum allowed
    . One example of this scenario has been seen when trying to install Scan to Sharepoint 2.5.0 via the printer's EWS.
Refer to the steps below to access the printer’s EWS.
Affected printers
This issue has been seen on the following Lexmark models, but other models not listed here could be affected:
  • X46x
  • X65x
  • X73x
  • X86x
An
x
 denotes any number within a given printer model series.

Solution

Before you begin, make sure that the printer has
enough storage
 and/or
memory
 to install a new app. You may check for the available space on the device by going to
EWS
 >
Settings
 >
Embedded Solutions
 >
System
 tab >
Info
, and then refer to
Storage Free
 space in the Resource section. Refer to KB article FA1023 for more details on resource values.
Option 1
: Install via
Update Firmware
 section on EWS.
To resolve this issue, install the app using either of the following routes:
  1. Download the solution or file to a local workstation or computer.
  2. Extract the solution file (.fls) into a file directory on the computer that is well known or to a directory or folder.
  3. Go to
    EWS
    >
    Settings
    >
    Update Firmware
    > click on
    Choose File
     button to select the
    .fls
     file, and then click
    Submit
    .
Option 2
: Install via File Transfer Protocol (
FTP
). To do this:
  1. Download the solution or file to a local workstation or computer.
  2. Extract the solution file (.fls) into a file directory on the computer that is well known or to a directory or folder that will be easy to switch to from a command prompt.
  3. Open a command prompt on your computer by using either of the following methods:
    • Click
      Start
      >
      Run
      > type
      cmd
      >
      OK
      , or
    • Click
      Start
      >
      All Programs
      >
      Accessories
       >
      Run
  4. To simplify this procedure, it is recommended that you change
    drive letters
     and
    directories
     to the exact location of the file using any combination of "drive letter
    :
    " or "
    cd
    " commands.
  5. Type "
    ftp
    <
    MFP's_IP_Address
    >", where
    MFP_IP_Address
     is the TCP/IP address of the printer.
  6. Type
    bin
    , and then press
    Enter
     to put the session into binary mode.
  7. Type "
    put
    "<
    filename
    >, where
    filename
     is the full .fls filename.
  8. Press
    Enter
    .
If you skipped
Step 4
, then you will need to include the full path to the file name, for example
put C:\solutions\scanToSharepoint2.5.0.fls
.

Explanation

Certain files exceed file-size limits for flash methods using the device's EWS.
LEGACY ID:
SO6667

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