945 Service Imaging error or Service Image Processing Unit Interrupt Handler Delayed Crash 109

'945' Service Imaging Error or 'Service Image Processing Unit Interrupt Handler Delayed Crash 109' on a X64x, X85x, and X77x Series MFP or Lexmark 4600 Scanner-Equipped Printer

Issue description

During a routine copy job, you receive a
24x
Paper Jam message followed by a "945 Service Image Processing Unit Interrupt Handler delayed crash 109"
error message.

Solution

For Lexmark X64x MFP Series

Power off the MFP and wait for ten seconds before powering it back on.

Print a menu settings page to obtain current device code level.

If below .P367
, please contact Lexmark Technical Support
for further diagnosis and a possible firmware update may address this issue.

For Lexmark X85x MFP Series

Power off the MFP and wait for ten seconds before powering it back on.

Print a menu settings page to obtain current device code level (P478
or the latest).

If the firmware is at the latest level, contact Lexmark Technical Support
for further diagnosis and a possible remedy.

For more information, please visit .

For X4600 Scanner-equipped models

Power off the MFP and wait for ten seconds before powering it back on.

If the error remains after restarting the MFP, download and update the firmware using the links below:

For T644
printer + 4600
scanner = P324

For C782
printer + 4600
scanner = P333

If the error persists, contact Lexmark Technical Support
for further diagnosis and a possible remedy.

Firmware Update

Update the printer firmware.

Please refer to Firmware Update Instructions for steps in updating the printer firmware.

Explanation

The scanner continues to save images after a 240
, 241
, or 24x
paper jam intervention request (IR) message. Because the printer cannot process print jobs in this IR state, the device generates the error witnessed to above.

LEGACY ID: SO5457