Issue description

Scan Log
displays a
scan-to-e-mail failed
message.
SMTP gateway
(e-mail server) has file size restrictions for policy reasons or other.
The
Mail Server Response
on the
Scan Log
may specify a
File Size Error
message.
NOTE:
The actual error message varies and is dependent upon individual configuration preferences.
The e-mail server may respond with a file size error message.

Solution

Open the MFP embedded web server. e.g., http://MFP_IP_Address, where IP Address is the individual TCP/IP address of the MFP.
Click on
Settings
.
Click on
E-mail/FTP settings
.
Click on
E-mail settings
.
Specify the
Max E-mail Size
in KB.
Enter a
Size Error Message
; e.g., the file's size exceeds e-mail server limitations.
Click
Submit
.

Explanation

In order to scan to e-mail, a conversion of the scanned data must take place.
The scan data is converted from
binary
to
base64
.
The conversion increases file size by ~33%.
This data conversion process is reversed after receipt of the appended e-mail attachment and the file size is returned to its original file size.
For example, a 4000KB file will actually be sent as a ~5320KB file.