A network connection error prompts when creating a profile
Here are steps on what do when a network connection error prompts when creating a profile even after performing memory wipe out.
Issue description
A
Network Connection
error displays upon creating a profile even after performing a memory wipe out. The issue is persistent when using a Native Auth Proxy
set-up.Solution
Related apps can still continue with a workaround of using the proxy settings from the "
App Framework Configuration
" settings. Perform the following steps:- Disable or clear the "Use printer's proxy settings" option.
- After running the app using a framework configuration, enable the "Use printer's proxy settings" again.
- If the issue persists, contact thenext level of supportfor further diagnosis.