900.xx primary escalation requirements
900.xx primary escalation KB
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Common requirements
Before proceeding, make sure to fill out the Main escalation information requirement.
If a device is involved, gather these
common requirements
for all 900.xx
-related issues.Please utilize all available technical support resources before electing to escalate issues.
Requirements and relevance | How to obtain |
---|---|
Menu Settings Page This document contains all the printer settings and running firmware code. | On the printer, press Menu > Reports > Menu Settings Page ; or click here for more information. |
Logs Gzip Applies to all Network-connected MFPs This is a compressed file which contains all the logs from the printer's SE page. |
|
History Information Log This log is NOT required if Logs Gzip is provided. It contains the history of printer errors and secondary crash codes, which is helpful for diagnosis. This is just the equivalent of the Event Logs that can be found from the SE web page. |
These set of instructions applies to all Network‑connected MFPs.
The instruction above is just an example and might vary from one printer model to the other when accessing Config Menu . |
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Additional requirements
Capture the following additional requirements by clicking on the links to obtain the specific logs required.
- No additional requirements needed. This includes any error when making a scan job; e.g., Copy, Scan Profile, TWAIN Scan, Scan-to-Email, Scan-to-FTP.
LEGACY ID:
FA876