Issue description

Solution

Power off the printer, wait 30 seconds, and then power on the printer again.
Did the error message return?
Yes:
Continue to
Step 2
No:
Print a test page. If the page prints, the printer is functioning correctly.
If you have already tried powering the printer off and on, skip ahead to
Step 2
.
Press the
Menu
button, select
Reports
, and select the
Menu Settings Page
.
If unable to access
Menu Settings Page
, skip ahead to
Step 5
.
Look for ‘
Paper Menu
’ on one of these pages and verify the
Tray 1 Size
and
Tray 1 Type
in this section.
If the
Tray 1 Size
and
Tray 1 Type
do
not
match the paper in the tray, change them to the correct setting (for example, plain paper). Press the
Menu
button, then select the
Paper Menu
, select
Paper Type
, then select
Tray 1 Type
. Using the
navigation keys
, select
Plain Paper
(assuming you are trying to print on plain paper).
Ensure that the paper size and type matches the paper in the tray. False error messages can result from incorrect media settings in the driver or on the MFP. To check whether the tray is set to the correct paper size, see this image and take note of the areas enclosed in red.
If the tray is full and no paper jam is associated with the error, try cleaning the pick rollers. Remove the tray that indicates which source is having the error and look for the pick roller assembly. Pull the arm down. Use a dry, clean cloth and alcohol to remove debris off the pick roller; see this image.
If a paper jam is associated with the error, clear the jam first. If another printer is available, try exchanging the trays. Should there be additional concerns or questions, please contact the
next level of support
for further diagnosis.
The Option tray will
not
work in the main tray.
Remove all paper from the tray. Look for and remove any obstructions. Also look for damage to the tray. If any of its parts appear damaged, a service call will likely be required to resolve the issue. Contact the
next level of support
for further diagnosis.