Issue description

Solution

To access the
Photoconductor
follow the steps below:
For a Lexmark C73x
For a Lexmark X73x
Power off the printer and open the front door by pulling it down.
Power off the MFP. Open the upper-front door and then pull down the lower-front door.
Remove the exhausted
Photoconductor
(PCU) by unsnapping and pulling up the white coupler from the right side of the printer. You may handle the PCU on the portion encircled in red as shown in the right-hand image.
Lift up on the right side of the PCU and then slide it to the right in order to remove it from the printer.
Remove the replacement PCU from the packaging.
Note:
Do not use a sharp object to cut the label because it may damage the PCU.
Pick up the PCU without touching the blue, shiny drum. You may handle the PCU on the portion encircled in red as shown in the right-hand image.
Note:
In order to avoid contamination, do not touch the surface of the drum.
Align and insert the left end of the PCU under the opaque plastic pin on the
Transfer Belt Module
.
Snap the white coupler on the right-hand end of the PCU into place. Then remove the red packaging strip from the top of the PCU by rotating it over the metal bracket and pulling it straight out.
Place the old PCU and return the label into the replacement PCU box to ship to Lexmark for recycling. You should find the shipping instructions and return label inside the package of the new PCU.
Close the front door.
For
Lexmark X73x
, close the lower-front door first before closing the upper-front door.

Note

If you did not get any error message after you have replaced a photoconductor, or if you see
Ready
on the printer display screen, click the appropriate printer below to see steps on
How to Reset the Photoconductor Count
of a/an:
Lexmark C73x

Lexmark X73x
If you see any of these error messages on the printer's control panel:
‑84 Replace <color> Photoconductor

‑84 <color> Photoconductor nearly low

‑84 <color> Photoconductor low
Click the appropriate printer below for the steps to clear the error:
Lexmark C73x

Lexmark X73x
Be sure to reset the photoconductor life counter for each photoconductor replaced.

To specify the replaced photoconductor, press the button. A will display next to
Supplies Menu
Press the button. A appears next to the
Replace Supply
.
Press the button.
Press until the appears next to the color of the
Photoconductor
that you just replaced. Select
All
if you want to replace all four colors.
Press the
<color> Photoconductor replaced
appears, then the
Yes
appears.
Press . If more than one photoconductor is replaced, you may need to repeat
Steps 1
to
6
Press the
button
until
Ready
appears.

On the home screen, touch the
.
Press the next to
Supplies Menu
.
Press the next to
Replace Supplies
.
Press next to the supply item you replaced; i.e,
All
Cyn Photoconductor
Magenta Photoconductor
Yellow Photoconductor
Black Photoconductor
When
<> Photoconductor Replaced
appears, touch
Yes
. If more than one photoconductor is replaced, you may need to repeat
Steps 1
to
5
.
Press the button at the bottom right-hand side of the touch screen in order to return the printer to the
Ready
state.

Press down the arrow button until a appears next to
Supply Replaced
, and then press the .
Replaced <color> Photoconductor
will display.

Yes
displays.
Press the to clear the message. If more than one photoconductor is replaced, you may need to repeat
Steps 1
to
4
.

On the home screen, touch the
Status/Supplies
at the bottom left-hand side of the touch screen.
The printer operator panel will display which color photoconductor needs to be replaced. Press the
Supply Replaced
button on the touch screen.
Replaced <color> photoconductor
will appear on the operator panel. Press the
Yes
button on the touch screen. If more than one photoconductor is replaced, you may need to repeat
Steps
1
to
3
.