Issue description

Solution

Turn off the printer, wait for
30 seconds
, and turn on the printer again. Did the error message return?
Yes:
Continue to
Step 2
.
No:
Print a test page. If the page prints, the printer is functioning correctly.
If you have already tried turning the printer off and on, skip to
Step 2
.
Press the
Menu
button, select
Reports
, and select the
Menu Settings Page
.
If unable to access
Menu Settings Page
, skip to
Step 5
.
Look for
‘Paper Menu’
on the pages and check the
Tray 1 Size
and
Tray 1 Type
.
If the
Tray 1 Size
and
Tray 1 Type
do
not
match with the paper in the tray, change them to the correct setting (e.g.,
Plain Paper
). Press the
Menu
button, select
Paper Menu
, select
Paper Type
, then select
Tray 1 Type
. Using the navigation keys, select
Plain Paper
(assuming you are trying to print on plain paper).
Make sure that the
paper size
and
type
matches with the paper in the tray. False error messages can result from incorrect media settings in the driver or on the printer.
If the tray is full and no paper jam is associated with the error, try cleaning the pick rollers. Remove the tray that is indicated as having the error and look for the pick arm. Pull down the arm. Use a dry, clean cloth and alcohol to remove debris off the pick roller.
Remove all paper from the tray. Find and remove any obstructions. Check for any damage to the tray. If any of its parts appear damaged, a service call will likely be required to resolve the issue.