31.xx Missing or Defective [color] Cartridge

What you will see

31.xx Missing or Defective
[color*
] Cartridge
is displayed after a new toner cartridge is installed.

* Black
, Cyan
, Yellow
, or Magenta
.

Affected products

Click Properties in the title section above.

Troubleshooting

Remove and reinstall the specified print cartridge and make sure both sides connect firmly in the printer and the cartridge if fully seated.

Touch Continue
to clear the message.

If the message is not cleared, then replace the defective print cartridge.

NOTE:
If issue persists, please contact Lexmark Technical Support
for additional troubleshooting suggestions.

Still need help?

If you require additional assistance, please close this window and locate

Get in Touch with Lexmark!
for contact information.
NOTE:
When calling for support, you will be asked for your machine/model type
and serial number
(SN
). how-to-locate-the-serial-number-machine-type-and-c.html#how-to-locate-the-serial-number-machine-type-and-configuration-id_HO3770 if you need help locating your printer's model type
and serial number
, .

Please be near the products described in this article to expedite the support process and reduce callbacks.

LEGACY ID: SO8298