Waste Toner Bottle Missing on a Lexmark C925/X925 Printer MFP

Overview

This article outlines the steps to address the 82 Waste Toner Bottle Missing
error on a Lexmark C925/X925 Printer MFP.

Troubleshooting

Step	Action	Yes	No
1	If this is the first time the message appears, power off the printer. Wait ten seconds and power it back on. Did this clear the error ?	Issue is resolved.	See Step 2 .
2	Power off the printer then remove and reinstall the waste toner bottle. See the steps below and the corresponding images on the right to locate and remove the waste toner bottle. A . Open the front door (1) and lower the inner photoconductor locking door (2) , B . Pull the toner bottle out and push it back in. Note: Make sure it seats properly. Did this clear the error?	Issue is resolved.. The error can occur if the toner bottle is not properly inserted.	Contact Lexmark Technical Support for other troubleshooting suggestions.

Contacting Lexmark

If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark!
for contact information.
NOTE:
When calling for support, you will need the following:

Printer model

Printer serial number

Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.

LEGACY ID: SO6310

Step	Action	Yes	No
1	Reinstall the Waste toner bottle. To do this, open the front door and lower the inner photoconductor locking door. Pull the toner bottle out and push it back in. Ensure it is seated properly. Did this clear the error?	Issue is resolved. The error can occur if the toner bottle is not properly inserted.	See Step 2 .
2	Clean the waste toner bottle sensor of any debris or toner. Did this clear the error?	Issue is resolved. Contamination on the sensor may have prevented the printer to detect the toner bottle.	See Step 3 .
3	Set up service and recommend the following parts: First service call: Waste toner sensor (Photo sensor) and Toner sensor cable Second service call : Engine Board Did this resolve the issue?	Issue is resolved.	See Additional information.