283.03 scanner jam error message
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283.03 scanner jam error message

Lexmark X925 MFP - 283.03 Scanner Jam Error Message
What you will see
After selecting a scan job, the automatic document feeder (ADF) fails to pick the first sheet, and this error message appears on the touch screen:
"283.03 scanner jam, remove all originals from the scanner"
Troubleshooting
  1. Open the ADF jam door in case paper is actually jammed in the feeder.
  2. Remove the pages to be scanned from the ADF.
  3. Click
    More Information
     on the screen.
  4. Reload the pages into the ADF using the lightest amount of force possible.
  5. Click
    Restart job
    .
  6. If the error persists, repeat
    Steps 1-5
    .
  7. Determine whether a legitimate paper feed issue exists and verify paper specifications such as weight, condition, texture, and paper stack height.
  8. If issue persists,
    clean the ADF pick rollers
    .
Example
This video shows an improper paper loading technique and provides an overview of
Steps 1-5
 in the troubleshooting section above.
Cleaning the ADF pick rollers
Step
Action
Illustration
1
Open the ADF cover.
2
Remove the pick roller assembly.
3
Wipe the surface of both pick rollers.
Recommended:
Useisopropyl alcohol (
IPA
) and provide ample drying time.
No Image
4
Reinsert the pick roller assembly.
5
Close the ADF cover.
If the issue persists, search for more information related to this issue or contact support for further assistance.
LEGACY ID:
TE732

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