Issue description

Solution

If this is the first time the message appears, power off the printer/MFP. Leave it powered off for 30 seconds or more, then power it back on.

Did this clear the error?

Yes:

Issue resolved

.

No:

Proceed with

Step 2

.

If you have already tried powering the printer off and on, then skip ahead to

Step 2

.

Power off the printer/MFP again and open the front door assembly. Then open the standard media tray.

Pull the green tabs sideways (

1

), and then grasp and pull the tabs with both hands (

2

) to remove the waste toner bottle.

Inspect the waste bottle for damage or excessive toner contamination. If the bottle is fairly new and almost empty, it may be possible to dislodge loose toner carefully from the inner walls of the bottle by lightly tapping the sides. This should allow any toner stuck to the bottle walls to fall into the bottom.

If damage exists, replace the waste toner bottle.

Insert the waste toner bottle into the printer.

Close standard media tray, and then close the front door assembly completely.

Ensure that the waste toner bottle is installed correctly. Push on the left bottom of the bottle to ensure its proper seating.

Power on the printer/MFP again.

Did this clear the error?

Yes:

Issue resolved. The error can occur if the toner bottle is not properly inserted.

No:

If the issue returns, please contact

Lexmark Technical Support

or a local authorized service provider for additional assistance.