What you will

see

Printer operator panel freezes when printer goes to a sleep mode.

This issue was first seen on BSD-equivalent models of the Lexmark

X792

and

X954

running PKI Authentication 4.1.1.2; however, this issue may be witnessed on other models with similar firmware architecture.

PKI Authentication

v4.1.1.3

, or greater, is known to address this issue. Contact

Lexmark Technical Support

andreference this article ID#

SO8014

when you request this firmware.

PKI Auth was requesting the UI to launch a profile before it was ready to process profiles after waking from sleep. In PKI Auth version 4.1.1.3 and higher, the app will ensure that UI was ready before requesting transactions.

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark!

for contact information.

NOTE:

When calling for support, you will need to provide your

printer model/machine type

and

serial number

(

SN

). Please be near the products described in this article to expedite the support process and reduce call-back situations.

LEGACY ID:

SO8014

PKI Authentication 4.1.1.3

If you are unable to determine if this solution is appropriate for your customer, then it recommended that you have the original escalation reviewed with your next level of support and reference this article ID#.

LEGACY ID:

SO8014