Busy Hang Message when Receiving Faxes with the Lexmark X792

What you will see

The X792 will display 'Busy
' after receiving a fax.

The Busy
message persists after you have power cycled the printer.

The job will appear in the Fax Job Log
with a status of OK
.

Suggested Fix

Update firmware and clear fax storage if necessary. for release notes and update information.

Strongly recommended:
Print the current Fax Call
and Fax Job Logs
prior to completing this step since formatting fax storage will clear all faxes stored in memory and it will also clear all fax log information.

To clear fax storage:

Enter the Configuration Menu
. To do this, press 2 + 6
concurrently (same time) while powering the printer ON
.

Scroll down

to
Format Fax Storage
.

Press

Press Yes
to continue.

Why format fax storage?

While updating firmware may fix the actual root cause of this problem, it can not correct the problem for faxes already received and stored within printer memory.

Still Need Help?

Please contact
Lexmark Technical Support for additional assistance. NOTE:
When calling for support, you will be asked for your machine/model type
and serial number
(SN
).

Please call from near the computer and printer for over-the-phone technician-directed diagnostic purposes.

LEGACY ID: SO6492