The

Lexmark C74x / X74x Color Laser Printer/MFP

displays a

982.06 Service Engine Communications

error.

Your

Lexmark C74x / X74x Color Laser Printer/MFP

encounters a

242.05 Paper Jam

when you try to print from the paper feed option (also referred to as '

Tray 2

' when installed). After removing the tray from the paper feed option in order to clear the jammed paper, and then installing it back to the printer/MFP, a

982.06 Service Engine Communications

error displays. This issue occurred when you tried to open the paper feed option's

front door

and the printer/MFP rocked slightly, thus causing a loss of communication between the paper feed option and the printer/MFP. To correct this, follow the suggested steps below.

Steps	Actions
1	Reset power or power the printer/MFP off and on. In most cases, simply powering it off and on will clear the error. This is especially true if someone moved or bumped into the printer/MFP. Such can cause a loss of communication (i.e., a brief separation), between a paper feed option and the printer/MFP. In general, observe the following guidelines when caring for the printer/MFP: Make sure the printer is positioned so people do not bump into it. Do not use excessive force when pushing in a paper tray or closing a lid. Make sure the printer is on a level surface. Note: If you have already tried powering the printer off and on, then skip ahead to Step 2 .
2	Power off the printer/MFP again and unplug the power cable from the device.
3	Lift the printer/MFP up off the paper feed option , also called as Tray 2 . Caution! For safety reasons, it is recommended that at least two people lift the printer/MFP.
4	Move the Tray 2 option to a stable furniture unit (table, etc.) or the floor.
5	Power on the printer/MFP again without the Tray 2 feed option installed. If this does clear the error, try reinstalling the Tray 2 feed options you removed.
6	Place the printer/MFP and the Tray 2 feed options into a flat and stable furniture unit or the floor.
7	Power the printer/MFP back on and try printing again. Note: If the issue continues, the Tray 2 feeder option may require service. Please contact Lexmark Technical Support for assistance

Please contact

Lexmark Technical Support

if you need additional assistance.

NOTE:

When calling for support, you will be asked for your

machine/model type

and

serial number

(

SN

). If you need help locating these, how-to-locate-the-serial-number-machine-type-and-c.html#how-to-locate-the-serial-number-machine-type-and-configuration-id_HO3817.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

LEGACY ID:

SO6936