You cannot scan using any Network Twain-compliant application (e.g., Scan Center). The following symptom and error may occur:

After clicking
Scan
in the Network Twain window, it freezes and will not complete a scan.
Clicking the Scan button multiple times will result to a
General Network error
while trying to communicate with the device.

NOTE:

This happens when using Network Twain driver version

1.14

and

below

.

Update the Network Twain driver to version

1.5

(or higher).

When scanning using Network Twain driver, the printer firmware will randomly assign a shortcut number to the driver depending on the available shortcuts. However, with Network Twain driver version

1.14

and

below

, the driver will

not

recognize shortcut numbers

15

,

18

,

19

,

20

, and

22

; thus, causing the issue.

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark!

for contact information.

NOTE:

When calling for support, you will need your

printer model/machine type

and

serial number

(

SN

).

Please be near the products described in this article to expedite the support process and reduce call-back situations.

LEGACY ID:

SO7617