Blank printout checkout

Issue description

The output printout is blank.

Sample printout

NOTES:

Blank pages can sometimes occur when the printer picks more than one page at a time.

The recommendations listed below are to correct continuous blank pages.

Recommended troubleshooting

Clear the paper path of any media, staples, or obstructions. (Sticky notes or labels can block the laser path.)

Try printing on recommended media that is dry and fresh out of a ream.

Check the toner level. Replace the print cartridge
if the toner is low.

Check the
transfer roll
assembly for contamination and wear. Replace the
transfer roll
, if needed.

Check the left and right-hand transfer roll brackets. Replace them if damaged.

The cartridge may be empty. Try printing with a different cartridge if one is available.

Check metal contacts between the cartridge and printer. Click here to see a picture of good contacts.

If blank pages persist, contact Lexmark Technical Support
to set up service for the printer.

Contacting Lexmark

If you require additional assistance, please close this window and locate x
Get In Touch with Lexmark!
for contact information.
NOTE:
When calling for support, you will need your printer model
/machine type
and serial number
(SN
), as well as the cartridge part number
and serial number
. If you need help locating these

Please be near the products described in this article to expedite the support process and reduce callbacks.

LEGACY ID: SO6499