Issue description

Solution

To resolve the paper jam error message, you must first clear the

entire

paper path and then press the

Select button

() or on

Continue

to clear the message and resume printing.

Push the release latch then lower the
Multipurpose Feeder Door
.
Push the release latch and open the
Upper Front Cover
.
Lift and pull the
Print Cartridge
out of the printer.
Warning—Potential Damage
: Do not touch the photoconductor drum on the underside of the cartridge. Use the cartridge handle whenever you are holding the cartridge.
Place the print cartridge aside on a flat and smooth surface.
Warning—Potential Damage
: Do not leave the cartridge exposed to light for extended periods.
Remove the jammed paper. If the paper is not easy to remove, stop pulling and proceed to
Step 6
.
Caution!
The jammed page may be covered with unfused toner which can stain garments and skin. In addition, the inside of the printer might be hot. If the page feels hot, allow the surface to cool before removing.
Pull down the
Top Rear Door
. Slowly remove the jammed paper to avoid tearing it.
If you were printing on both the front and back sides of the page (duplexing), check out the steps outlined in this article.
Close the
top-rear door
.
Make sure the rear door is
completely closed
. If not done, it can cause the paper to jam.
Once the entire paper path is clear, press the
Select button
() or on
Continue
to clear the message and resume printing.

If
NO
, print a test page. If the page prints, the printer is now functioning correctly.
If
YES
, continue with the instructions below.

Turn off the printer, wait for one minute, then unplug the printer's power cord.
Press the
button (A)
securing the
Fuser Wiper Cover
and lift it up to remove from the printer.
Caution!
The
Fuser Wiper
bottom surface might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Pull down the
Top Rear Door
, then remove the left and right straps by twisting the straps until they are in a vertical angle. Position the
Top Rear Door
at a 45° angle, then lift it up and away from the printer.
Press the two tabs (A) on the
Fuser Access Door
and detach it from the printer.
Check for any damaged parts. If any part appears damaged, a service call will likely be required to resolve the issue.
Press the two buttons (A) and pull the
Fuser Unit
away from the printer.
The Fuser Unit might be hot. To reduce the risk of injury, allow the fuser to cool before touching. In addition, check for any damage in the fuser unit. If any parts appear damaged, a service call will likely be required to resolve the issue.
Slowly remove the jammed sheet to avoid tearing it. Also remove any debris or small pieces of paper from inside the printer.
If no material appears stuck anywhere inside the printer or in the fuser, inspect the Fuser Exit Sensor and the Narrow Media Sensor Flags and see if they are stuck. Using a blunt object, poke the sensor(s) gently a few times to make sure that they are movable.
Re-install the parts back into the printer.
When re-installing the
Fuser Unit
, make sure that the electrical connection (B) and the two buttons (A) are properly secured.
Plug the printer power cord directly into a grounded wall outlet, then turn on the printer.
Print a test page. If the page prints, the printer is functioning correctly. Did the error message return?
If
NO
, the issue is resolved.
If
YES
, continue with the instructions below.

If the device is posting
other paper jam errors
, use the
Show Areas
feature on the printer operator panel to help you locate and clear the jam. If the paper jam errors continue after doing so, the printer will likely require service to correct the issue. For more information on arranging repair service, contact Lexmark Support.
If the
202.xx paper jam
errors continue, clear the jammed paper and power off the printer. Open the printer's
Top Rear Door
and check the following:
Make sure that the paper size and type matches with that of the paper in the tray.
Make sure that there are no small pieces of paper inside the printer that are blocking the paper path.
Check for any broken or loose parts inside the printer. If damage exists, a service call will likely be required to resolve the issue.
Pull down the
Top Rear Door
and inspect for any damaged parts. Then print one page. If the paper jams again, check at the back of the printer to determine what causes this issue.
If the paper comes out easily when the rear exit door is open, a guide at the printer's
Output Cover
in the back might be loose. Try removing the
Output Cover
. Close the
Top Rear Door
and print one page. If the paper jams, check at the top for any broken or loose parts. If anything appears damaged, the printer will likely require service to correct the issue.
If you cannot find any paper jammed in the printer, but it continues to display these errors, the printer may have either a broken or stuck
Exit Sensor Flag
or the
Narrow Media Sensor Flag
.
If you find any broken sensor flags, remove and save them then try to print again. If the paper jam errors continue, the printer will likely require service to correct the issue.
Try printing again with plain copy paper, if not done so before. This will eliminate specialty media as a factor causing the jamming issue. Even if the specialty media has worked in the past, certain specialty papers, letterhead stock, label stock, and card stock are more prone to jamming in the fuser unit. For more information on recommended paper types, refer to the Card Stock and Label Guide.

Service parts

40X4723 - T65x, X65xe

40X4724 - T65x, X65xe

40X4765 - T65x, X65xe

40X1870 - T65x, X65x

40X4418 - T65x, X65x

40X1871 - T65x, X65x

40X5853 - T65x, X65x

40X5854 - T65x, X65x

40X5855 - T65x, X65x

40X4319 - T650
40X4318 - T652, T654, T656, X65xe

40X4465 - T650
40X4466 - T652
40X4467 - T654, T656, X65xe

40X4332 - T650
40X4329 - T652
40X4331 - T654, T656, X65xe