AirPrint primary escalation requirements
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AirPrint primary escalation requirements

This article serves as a guide for gathering necessary information before opening an escalation item for AirPrint issues.
Before proceeding, make sure to fill out the Main escalation information requirement.
Gather the primary requirements for AirPrint‑related issues.

Before you begin

Make sure that your printer and iOS device are both connected to the same Wi-Fi network and within range before attempting to print.
Wi-Fi printers can take several minutes to join a Wi-Fi network after being turned on. For more information on printing from an iOS device, click here.
Verify that the iOS device and the app you are printing from are running the latest versions.
Verify that the AirPrint-enabled printer has the latest firmware version installed.

Additional notes

  • Certain printer features or functions may not be available when using AirPrint (e.g., selecting different paper trays, red-eye reduction, booklet printing, and so on).
  • AirPrint-enabled printers connected using Bluetooth or shared through a USB port of a Mac, PC, AirPort Base Station, or Time Capsule, are NOT supported.
  • Avoid connecting your printer to the USB port of Apple AirPort Base Stations or Time Capsules. Doing so can enable traditional AirPort printing from a Mac, but it will not enable AirPrint functions for iOS devices.
If you cannot use Wi-Fi networking to connect the AirPrint-capable printer, use an Ethernet connection from the AirPrint-capable printer to the Apple AirPort Base Station or Time Capsule.

Requirements

Requirement and Relevance
How to Obtain
iOS and Application version used
Info is used for simulation and analysis.
End user provided
Logs from /var/log/cups
Info is used for simulation and analysis.
  1. Open a web browser, and type
    localhost:631
  2. Go to
    Administration
     tab, select
    Edit Configuration file
    .
  3. Change LogLevel warn to
    LogLevel debug
    , and then click
    Save
    .
  4. Print through:
  • AirPrint
  • Lexmark driver
Attach the logs obtained from both cases.
Network Trace
Captures all the network traffic on the printer and provides detailed information for network analysis.
See Performing a network trace for more information on how to perform a network trace.
Check the Print Queue
Info is used for simulation and analysis.
Double-tap the
Home
 button to show the recently used apps, and then tap the
Print Center
.
The Print Center is
only
 available while printing is in progress.
Menu Settings Page
This document contains all the printer settings and running firmware codes.
  • Using the printer
    Control Panel
     – On the printer, press
    Menu
    >
    Reports
    >
    Menu Settings Page
    .
  • Using the
    Embedded Web Server
    (
    EWS
    ) – Access the printer's EWS, go to
    Reports
    >
    Device Settings
    . Copy and paste the displayed information to a notepad or text editor.
Network Setup Page
It contains a summary of network related settings on the printer.
On the printer control panel, press
Menu
>
Reports
>
Network Setup Page
.
Gather the following for
Print Quality
 issues ONLY.
Requirement and Relevance
How to Obtain
Obtain a JOBFILE
This is used to verify whether Network Print also has the same issue.
Use
Print to File
 to get a JOBFILE.
Print samples showing failure and correct print.
Info is used for simulation and analysis.
End user provided
Select a topic from the list to view additional requirements specific to your issue.
LEGACY ID:
FA1014

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