900.80 Firmware Error when Performing ADF Scans and Exceeding Input Tray Limits on the X860, X862, and X864 MFP

What you will see

A 900.80
Firmware Error displays on the printer when utilizing the Autodocument feeder (ADF) to perform various scan functions.

Affected Printers

X860

X862

X864

Additional Identifiers

Error occurs between approximately between 277 and 400 pages.

More paper is fed
*
into the ADF tray than the maximum 75-sheet input tray allows.

The error-state can be replicated.

*
Chain feeding the paper or adding more paper to the input tray before original paper runs out; hence, the ADF never reaches an empty state.

Suggested Remedy

Copy only

Enable the Custom Job
feature.

To do this, select Copy
> Options
> Custom Job
from the operator panel.

NOTE:
A limitation of 1,000 pages still exists when selecting this option.

Explanation

The chain feeding of sheets into the ADF is not supported. Future firmware changes will post a message "Job too long" when the ADF scan job is over 75 pages.

Still Need Help?

If you require additional assistance, please see Contact
information.
NOTE:
When calling for support, you will need your printer model/machine type
and serial number
(SN
).

Please be near the products described in this article to expedite the support process and reduce call-back situations.

LEGACY ID: SO6816