The toner spills inside the printer or toner rings appear at ends of the

Photoconductor Drums

. See sample images below.

Click Image to Enlarge	Click Image to Enlarge

Steps	Actions
1	It is normal to have small amounts of toner accumulate in these areas. Typically, this is a cosmetic issue only and will not affect the performance of the device. The toner can be wiped away with a tissue at the customer's discretion ( Note: Do not attempt to vacuum the toner). Continue using printer as normal. If the toner amount is excessive or is creating print quality issues, then go to Step 2 .
2	Replace the Developer unit of the corresponding color and the Photoconductor Unit ( PCU ).
3	Check whether toner is dumping inside the printer; excessive toner dumping may require a service call. Note: If a significant build-up of loose toner exists inside the printer, it may be necessary to clean it out. Do not use a common household vacuum for this process. Only a special toner vacuum can be used to vacuum toner. Please contact Lexmark Technical Support or a local authorized service provider to arrange a service call.

Please contact

Lexmark Technical Support

if you need additional assistance.

NOTE:

When calling for support, you will be asked for your

machine/model type

and

serial number

(

SN

). If you need help locating your printer's

model type

and

serial number

, how-to-locate-the-serial-number-tli-config-id-and-.html#how-to-locate-the-serial-number-tli-config-id-and-machine-type-on_HO3870. Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

LEGACY ID:

SO7365