Issue description

Fax function is not working on the device.
The control panel displays the “
No analog phone line connected to modem, fax is disabled
” error message.
This same message can occur for
devices set up with analog fax or etherFAX
.

Solution

Go to the printer’s embedded web page (
EWS
). Enter MFPs IP address in browser URL. For example ‘
https://192.168.5.1
'.
From the embedded web page, navigate to:
Settings
>
Fax Settings
>
Analog Fax Setup
>
Fax Transport
and Check if it is set to ‘
Analog
’ or ‘
etherFAX
’.
If it is set to etherFAX, go to:
Analog Fax Setup
>
HTTPS Fax Settings
>
HTTPS Fax Status
error message ‘
(60) SSL certificate problem: unable to get local issuer certificate’
.
If yes,
update the printer’s firmware to the latest version
.
if no, no further action needed.
If it is
Analog
, refer to the following procedures.
Make sure to connect the phone line to the correct printer fax port.
Plug in the analog phone to a fax line. Make sure that a call can be made as well as receiving a call.
Reboot device.
Call
Lexmark Technical Support
if issue is unresolved.