919.224 Service engine error

The Printer Displays 919.224 Service Engine Error

Issue description

The printer displays a 919.224 error when a 3000-sheet High Capacity tray is installed. This error is possibly caused by a
bent pin
or a loose connection
between the 3000-sheet
option to the 2500-sheet
or the 2 x 500-sheet
tray options.

Solution

Make sure the packaging materials used in the option tray are all removed, especially if the error appeared only after installing the 3000-sheet High Capacity tray. Click here to proceed to a video demonstration under the category Preparing your printer
> Installing the 3000-sheet tray
.

If the option tray is cleared of any packaging materials, inspect the connectors on both the 3000-sheet
High Capacity tray and the 2500-sheet
or 2 x 500-sheet
tray options (whichever is installed on the device).

Make sure that both connectors have no bent pins or anything that would cause a connection obstruction.

LEGACY ID: TE687