Lexmark CX82x_72x and XCxxxx: Customer Support Solution Produces an E-mail Send Error Regardless of Successful Transmission

Affected Products:

Multifunction:
MB2442, CX725, CX727, XC4140, XC4143, XC4150, XC4153, CX820, CX825, CX827, CX860, XC6152, XC6153, XC8155, XC8160 and XC8163

Customer Support App:
Version 6.1.4

SMTP Server Gateway:
smtp. gmail.com

Port:
587 and 465

Issue Description:

A message appears when using the Customer Support App as shown in the image below:

This is possibly caused by:

Initiating an e-mail using the e-mail icon successfully transmits the e-mail.

Initiating the same e-mail functionality built into the Customer Support app results in the above 'SMTP server configuration error'

, and this outcome is regardless of a successful e-mail transmission.

Solution:

Update your Customer Support app
version.

For 2010 and 2012 Released Printers: Customer Support v5.2.6.1

For 2016 Released Printers: Customer Support v6.1.4.2

To obtain these versions of the Customer Support

app please refer to the Still Need Help?
section for contacting Lexmark.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

Printer model(s)

Printer serial number

Software / Solution

LEGACY ID: SO8239