Gmail ignores configured Reply Address in SMTP Setup or E-mail Setup
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Gmail ignores configured Reply Address in SMTP Setup or E-mail Setup

Lexmark Secure Email: Gmail Ignores Configured Reply Address in SMTP Setup or E-mail Setup

Issue description

A recent Gmail server security restriction ignores your configured
Reply Address
 when initiating a
Scan to E-mail
.
EXAMPLES
Using test@gmail.com as a value for Reply address
Results in...
And, two identifiers reveal this issue after scanning and sending your email...
Refer to the table below.
The Reply Address being Disregarded as an alias to the main user account; (e.g., Device User ID)
gmailacctUID@gmail.com
  1. The
    X - Google - Original - From
     value in the inbox header information:
    Return ‑ Path:
    <gmailacctUID@gmail.com>
    Received:
    from <some MAC address.fqdn by smtp.gmail.com with ESMTPSA id <some value> for <pinky@qnett.com>
    From:
    gmailacctUID@gmail.com
    X - Google - Original - From
    :
    test.gmail.com
    To:
    pinky@qnett.com
    Other Values:
    Date, X-Mailer, Message - ID, MIME- Version and Content - Type
  2. The inbox shows sender as the authenticating
    gmailacctUID
    user.
Primary SMTP Gateway:
smtp.gmail.com
Primary SMTP Gateway Port:
465
 or 587
SMTP Timeout:
30
Reply Address:
test@gmail.com
Use SSL:
Required
SMTP Server Authentication:
Login / Plain
Device-Initiated E-mail:
Use Device SMTP Credentials
User-Initiated E-mail:
Use Device SMTP Credentials
Device Userid:
gmailacctUID@gmail.com
The Embedded Web Server location
Settings
 >
E-mail/FTP
 >
SMTP Setup
 is accessed by entering your printer's IP_address into your browser's web address field; i.e., http://10.10.10.10.

Solution

To get Gmail to
recognize
 the
Reply Address
 as the
sender
 and to recognize the
Reply-to
 in the
header
, you will have to create an alias.
To do this:
  1. Open Gmail.
  2. Click on
    Settings
     (Gear icon).
  3. Click on
    Accounts
    , or
    Accounts and Import
    .
  4. Next to
    Send mail as
    , click on
    Add another email address you own
    .
  5. Enter a
    name
     and the
    reply email address
     you want to see appear; i.e.,
    test@gmail.com
    , and click
    Next Step
     to complete the process.
  6. After completion, you should see both the main and alias email address.
If the issue persists, search for more information related to this issue or contact support for further assistance.
Verifying success
Sending an e-mail will now show the correct sender (reply-to) information in the recipient's inbox.
Logging into your account using the main-authenticating account (gmailacctUID) now allows you to send e-mails using the alternate (alias) email address.
LEGACY ID:
SO8045

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