Lexmark CX/CS8xx and XC/Cxxxx: How to Locate the Printer Supplies Serial Numbers and Part Numbers

Affected Products:

Single-Function: CS820, CS827 and C6160

Multifunction: CX820, CX825, CX827, CX860, XC6152, XC6153, XC8155, XC8160 and XC8163

Issue Description:

When contacting Lexmark Technical Support
or arranging warranty replacement for supplies-related issues, you will need to know the Serial Number
(SN
) and Part Number
(PN
) of the supplies in question. This article explains how to find this information on the Toner cartridge
, Photoconductor Unit
(PCU
), and Developer Unit
(DU
).

Locating the Label:

Refer to the locations the red
arrow points to in the right-hand images below.

Toner Cartridge (A) – Part number (B) – Serial number
Developer Unit (DU) (A) – Part number (B) – Serial number
Photoconductor Unit (PCU) Image A – Part number Image B – Serial number	Image A Image B

Still Need Help?

Have the following available when calling Lexmark Technical Support;

Printer model(s)

Printer serial number

Toner/imaging unit/waste toner bottle part number and serial number

LEGACY ID: HO4011