196.11 Service Engine Error on the MS/MX 91x Printer

What you will see

196.11
Service Engine Error

Suggested remedy

Verify proper loading of paper. See loading-the-2500sheet-tray-ho4015.html#loading-the-2500sheet-tray_HO4015 for proper loading instructions.

Still need help?

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark!
for contact information.

NOTE:
When calling for support, you will need to provide your
printer model/machine type
and serial number (SN)
. Please be near the products described in this article to expedite the support process and reduce call-back situations.

LEGACY ID: SO7896

Diagnostic tool

Audience: Lexmark and Support Partners only

Additional troubleshooting

Reset
the engine service error
.

To do this, enter the
Diagnostics menu
(3
+ 6
), navigate to PRINTER SETUP
and select
Reset Engine Service Error
.

If error
persists
, then:

Open the drawer (tray).

Remove all paper from the tray.

Follow the paper loading instructions seen in loading-the-2500sheet-tray-ho4015.html#loading-the-2500sheet-tray_HO4015.

Repeat Step 1
.

If error still persists
, then follow additional troubleshooting suggestions found in the Service Manual
for the 2500-sheet tray
"transfer guide motor failure"
.

Escalate this issue to your next level of support if this intervention required (IR) message cannot be resolved.

LEGACY ID: SO7896