Issue description

Standard Output Bin Jam (SFP)

Fuser Area Jam (SFP)

Paper Jam Before Fuser (SFP)

Standard Output Bin Jam (MFP)

Fuser Area Jam (MFP)

Paper Jam Before Fuser(MFP)

Solution

Be sure any previous jams have been completely removed.
Make sure that the affected paper tray (could be any input source) is loaded properly.
Verify that the
paper size
,
type
, and
weight
are within specification for the input source.
Light-weight paper
can jam more easily in the fuser. Set to light paper mode if running light media with heavy coverage.
If the paper in the printer shows signs of excessive
wrinkle
,
crease
, or
dampness
, or if the sheets are
bent
or
wavy
, or have
ream glue
or
curl
, there is probably too much moisture in the paper. Replace the paper in the printer with new paper from an unopened ream.

Overview

Paper stopped in the fuser paper path that obstructs the sensor.
Paper Jammed internal to the fuser that does not reach the sensor.
Paper stopped before reaching the fuser.

Service action

If this paper jam happens at OOB, open the front door to check for any ITU packaging material.
Check the fuser motor; it may not be functioning properly.
Look for exit roller movement in the Output Bin area when printing a page.
There is no Fuser Motor test in the Diagnostics Menu.
Check the Fuser Motor Cable and replace cable if damaged.
Replace the Fuser Motor if the rollers are not turning and the cables checked out okay.
Check the fuser exit sensor; it may not be functioning properly.
Test the fuser exit sensor by placing a small piece of paper under the fuser duplex diverter and closing the door.
There is no Fuser Exit sensor test in the Base Sensor Tests.
The printer should post a 202.01 error. If not, replace the Fuser Exit Sensor.
Check the Fuser Exit Sensor Cable and
replace cable if damaged
.
Replace the fuser exit sensor
if the sensor test fails and the cables checked out okay.

For remote fix opportunity, go through the steps in the Customer section if the customer has not already done so.
Perform
Print Tests
from the
Diagnostics Menu
.
Does the leading edge of the media make it out of the Image Transfer Unit (ITU) and reach the Fuser?
If Yes, proceed to
Step 5
.
If No, proceed to the next step.
Remove the Waste Toner Bottle (
WTB
) and
Imaging Kit
to inspect the
ITU
.
Is the ITU damaged?
If Yes,
Replace the ITU and WTB
.
If No, proceed to the next step.
Remove the ITU and verify if the ITU coupling plate is correctly installed.
Click these links to view the sample images for the correct and incorrect installation of the ITU coupling plate.
Is the ITU coupling plate correctly installed?
If Yes, proceed to the next step.
If No, replace the ITU Guide.
Print a test page and verify if the Image is shifted or compressed.
Are the images shifted or compressed?
If Yes, proceed to the next step.
If No, replace the ITU Guide.
Check the Fuser rolls for contamination. Are the Fuser rolls contaminated?
If Yes, Perform the Fuser Cleaning process.
If No, Replace Fuser.