A

202.04 Paper Jam

error messages appear on the printer control panel display. The error indicates one or more sheets of paper are jammed on the

standard output bin

of the printer, or in the

Fuser area

.

The paper jam can be located in either one of the two locations below:

Location	Click Image to Enlarge
Standard Output Bin Jam
Fuser Area Jam

Steps	Actions
1	Be sure any previous jams have been completely removed; and refer to 202.xx Paper Jam Removal .
2	Make sure that the affected paper tray (could be any input source) is loaded properly; please refer to.
3	Verify that the paper size , type , and weight are within specification for the input source. Light-weight paper can jam more easily in the fuser. Set to light paper mode if running light media with heavy coverage.
4	If the paper in the printer shows signs of excessive wrinkle , crease , or dampness , or if the sheets are bent or wavy , or have ream glue or curl , there is probably too much moisture in the paper. Replace the paper in the printer with new paper from an unopened ream.
5	If issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware. Please contact Lexmark Technical Support for other troubleshooting suggestions.

Please contact

Lexmark Technical Support

if you need additional assistance.

NOTE:

When calling for support, you will be asked for your

machine/model type

and

serial number

(

SN

). If you need help locating your printer's

model type

and

serial number

, how-to-locate-the-serial-number-tli-config-id-and-.html#how-to-locate-the-serial-number-tli-config-id-and-machine-type-on_HO3870. Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

LEGACY ID:

SO7174