Files with a . fls, .zip, .pjl, .npa and .prn file extension that can be flashed to the printer are either ignored or queued on the HDD. No errors directly relating to the unsuccessful flashing of the file appear on the control panel.

.

Turn off

the

security feature

that prevents flash files from being sent to the printer or

remove the HDD*

from the printer.

NOTE:

These instructions also apply to equivalent single-function printer models.

For example, X85

x

, X64x , X78x , X94x , X4600

Open the MFPs webpage. e.g.,
https://ipaddressofmfp
.
Select
Configuration
.
Select
Embedded Solutions
.
Select the
PKI Active Directory Application
.
Select the
Configure
button.
Verify
Restrict firmware updates
is “
unchecked
.”

Click here for a screen shot of this location.

For example, 65x enhanced SFP, X65x, X792x , X73x , X86x , X95x, MX31x, 41x, 51x, 61x, 71x, 81x, 91x, CX31x, 41x, 51x

Open the MFPs webpage. e.g.,
https://ipaddressofmfp
.
Select
Settings
.
Select
Security
.
Select
Security Setup
.
Select
Access Controls
.
Verify that
Firmware Update = No Security
.

Click here or here(2) for example screen shots of this location.

*

This suggestion applies to devices with HDDs that have been configured to buffer incoming jobs.

Remove the HDD, resend the flash file and then reconnect the HDD.

NOTE:

After reconnecting the HDD, you many witness several jobs print out and any flash files residing in the queue get processed.

What happens?

If a printer hase been configured to queue (buffer) incoming jobs to the HDD, then any intervention or service error can cause a queue backlog, and this can cause the flash file to be placed behind the other jobs in the queue.

Printer firmware

or

application software

can

not

be

upgraded

on any PKI(CAC)-equipped MFP. This is also holds true for any device in which

device security

is

enabled

and

security templates

are being

utilized

.

If you require additional assistance, please click your browser's back button to return to your product's support page and, locate

Get In Touch with Lexmark!

for contact information.

NOTE:

When calling for support, you will need your

printer model/machine type

and

serial number (SN)

. Please be near the products described in this article to expedite the support process and reduce call-back situations.

LEGACY ID:

SO5681