Enabling and disabling automatic tray linking

Need to control your device’s automatic tray linking? Check out the steps below to troubleshoot the issue.

Issue description

When one linked tray becomes empty, paper automatically feeds from the next linked tray.

Solution

Assign custom paper types unique custom type names such as letterhead and different colored plain papers. This prevents trays containing custom-type paper from being accidentally linked.

EWS Procedure

Open a web browser, and then type the printer IP address in the address field.

Identify the IP address either on the control panel (Home Screen) or Settings
> Reports
> Network Settings Page
. Example: 123.123.123.123

Click Settings
> Paper Menu
.

Change the paper size
and type
settings for the trays you are linking. To link trays
, make sure the paper size
and type
for the tray match
that of the other tray.

Example:

Tray 1 – Size: Letter, Type: Plain

Tray 2 – Size: Letter, Type: Plain

Tray 4 (2000 Sheet tray) – Size: Letter, Type: Plain

To unlink trays
, make sure the paper size
or type
for the tray does not match
that of the other tray.

Click Submit
.

Control panel procedure

The Paper Size setting is automatically set according to the position of the paper guides in each tray except for the multipurpose feeder.

The Paper Type
setting must be set manually
for all trays that do not contain plain paper. From the home screen navigate or tap: Menu icon
> Paper Menu
> Paper Size/Type
> select a tray
> select the paper size
or type
> Submit
.

Paper loaded in the tray should match the paper type name assigned in the printer. The temperature of the fuser varies according to the specified paper type. Printing issues may occur if settings are not properly configured.

Virtual Configuration Center (VCC)

This procedure is effective for turning OFF and ON tray linking for large printer fleets. It does require that ALL trays
already be initially linked
for this to work properly.

Export the printer’s current Bundle.zip Configuration File
via embedded web server (EWS
) > Settings
> Configuration Files
> Export
.

SeeExporting or importing the Virtual Configuration Center (VCC) 'Bundle.ZIP' configuration file for detailed steps on how to export the Configuration File.

Extract the Bundle.zip
file, and then edit the bundle.xml
with the value below:

<setting name="print.traysLinked">Off</setting>

Recompress the file into Bundle.zip and import to the device via EWS
> Settings
> Configuration Files
> Import
.

Certain models may require a firmware update for this method to work properly. Identify your printer's base code and update it if necessary.

LEGACY ID: HO3917