An `Undefined? Icon Label Displays Instead of Travel&Expense

Affected Products:

Solution: Lexmark Document Distributor

Note:
A complete list of affected printers can be found on Lexmark Document Distributor Administrator's Guide .

Issue Description:

The Travel & Expense app shows an “undefined
” icon label on the printer control panel.

Note:
Travel & Expense is a custom Lexmark Document Distributor (LDD)-based solution for 24 Hour Fitness
account.

Solution:

Update the printer’s firmware to EC release P543
or the latest. Then reapply the policy from LDD to display the correct icon label.

Note:
See Checking the latest Lexmark printer firmware to view steps to check your printer’s firmware code level.

Still Need Help?

Have the following available when calling Lexmark Technical Support:

Printer model(s)

Printer serial number

Name and version of the solution

LEGACY ID: SO7686