Main escalation information requirement
Escalation template and mandatory information.
Escalation template
[MANDATORY INFORMATION]
- Customer Information
- Account Name
- Account Address
- Customer Name
- Phone Number
- Email Address
- Lexmark Device Machine Type/Model
[PROBLEM DESCRIPTION]
- Problem frequency
- Readily repeatable or random issue
[SETUP or ENVIRONMENT] to include:
- New roll out or new installation
[STEPS TO REPRODUCE] – Kindly include video or screenshot/s of the issue, if possible.
[ACTUAL BEHAVIOR]
[EXPECTED BEHAVIOR]
Click here to download a copy of the
escalation template
which will be used by SMEs or L3s.