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Main escalation information requirement

Escalation template and mandatory information.

Escalation template

[MANDATORY INFORMATION]
  • Customer Information
    • Account Name
    • Account Address
    • Customer Name
    • Phone Number
    • Email Address
  • Lexmark Device Machine Type/Model
[PROBLEM DESCRIPTION]
  • Problem frequency
  • Readily repeatable or random issue
[SETUP or ENVIRONMENT] to include:
  • New roll out or new installation
[STEPS TO REPRODUCE] – Kindly include video or screenshot/s of the issue, if possible.
[ACTUAL BEHAVIOR]
[EXPECTED BEHAVIOR]
Click here to download a copy of the
escalation template
which will be used by SMEs or L3s.