42.xx toner cartridge mismatch error
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42.xx toner cartridge mismatch error

"42" or "42.xx" Toner Cartridge Mismatch Error

Overview

  • Explanation of the
    Cartridge Mismatch
     error
  • Clear or Confirm the Error Message
  • Check the Printer and Toner Cartridge Region Settings
  • If the Toner Cartridge and Printer Regions Do Not Match...
  • If the Toner Cartridge and Printer Regions Match...
  • Geography Quick Reference Chart
  • Additional Assistance
Explanation of the Cartridge Mismatch Error
A
42
 or
Toner Cartridge Region Mismatch
 error indicates that the installed toner cartridge is manufactured for a different geographic region than the printer. The printer and the toner cartridge each have a certain geographical code tagged to them, much like the coding on DVD players and DVDs. Both must be coded to the same geography for them to work together. If you install a toner cartridge that does not match the region of the printer, the printer will post a
Cartridge Region Mismatch
 error.
There are four different geographical regions:
  • USA & Canada (North America)
  • Europe, Middle East, & Africa
  • Asia & Pacific Region (Indonesia, Australia, etc.)
  • Latin America (Central & South America)
Regionalization also helps to protect users from counterfeit products and to protect authorized dealers and distributors from illegitimate dealers and brokers.

Clear or Confirm the Error Message

  1. Power the printer off, then power it back on after 20 seconds. Try printing again.
  2. If the error continues, confirm that the message posted on the printer is a
    Toner Cartridge Region Mismatch
     error.
    • On the
      E350d
      ,
      E352dn
       and
      E450dn
       (LCD panel)models, the
      Cartridge Region Mismatch
       error, or a
      42
       error, will be displayed on the printer screen.
    • On the
      E250d
      and
      E250dn
      (LED light) models, this error will be indicated by a primary error where both the
      !
       light and the light will be on solid.
  3. If the error displayed is indeed a
    Cartridge Region Mismatch
     error, the printer region setting is different from the cartridge region setting. Check the region settings of the printer and the cartridge to see which one does not match the geography in which you are located. See
    Check the Printer and Toner Cartridge Region Settings
     below.
    If this error began after a brand-new toner cartridge was installed in the printer for the first time, power off the printer and reinstall the old toner cartridge. If the error goes away when you install the old cartridge, the
    new
     toner cartridge is the most likely cause of the error.

Check the Printer and Toner Cartridge Region Settings

Method 1:
Printer
 - Look inside the front cover for a label showing the printer's serial number and other printer information. Check the
Region
 number on the label against the following numbers to find out which geographic region the printer corresponds to:
1
 = USA & Canada,
2
 = European Economic Area,
3
 = Asia Pacific,
4
 = Latin America,
5
 = Europe, Middle East & Africa,
6
 = Australia / New Zealand, and
0
 or
9
 = Undefined Region (see below)
Toner Cartridge
 - Look at the 4th letter of the part number on the toner cartridge.
If either region code is
Undefined
, please contact
Technical Support
for further assistance.
Method 2:
If you are having problems locating the printer and/or cartridge region code, you can also find the geography settings of the printer and the toner cartridge on the
Print Quality Test Pages
. These pages can be printed using the printer's operator panel. Follow the appropriate link below for directions.
  1. Print the Print Quality Test Pages.
  2. Look at the first page of the
    Print Quality Test
     pages for a section labeled
    Cartridge Information
    . Click here for example.
  3. Look at the
    Cartridge Region
     and
    Printer Region
    entries. Each will have an associated numeric value corresponding to one of the regions listed below.
    • 1 = USA & Canada
    • 2 = European Economic Area
    • 3 = Asia & Pacific Region
    • 4 = Latin America (Central & South America)
    • 5 = Europe, Middle East & Africa
    • 6 = Australia / New Zealand
    • 0 or 9 = Undefined Region
  4. See if the cartridge region matches the printer region. Then follow the applicable set of directions below.
    If either region code is coming up as
    Undefined
    , please contact
    Customer Support
     for further assistance.

If the Toner Cartridge and Printer Regions Do Not Match

  • If the printer is in the correct geographic region but the toner cartridge is not, first attempt to return the cartridge to the point of purchase and request a refund. You may inform the dealer that the cartridge sold to you is not intended for sale in your region. If the dealer is unable to assist you, please contact customer support for further assistance.
  • If you received this toner cartridge from a source other than an authorized dealer, you will need to purchase a new toner cartridge. To order supplies in the U.S., contact support at 1-800-539-6275 for information on Authorized Supplies Dealers in your area. In other countries or regions, visit the main site or contact the place where you purchased your printer.
  • If the cartridge is in the correct geographic location but the printer is not, you will need to return the printer to its proper geographic location or else order toner cartridges that match the region the printer was designed to be used in. If this cannot be done or if the printer has been moved from its original geographic location, please contact customer support for further assistance.

If the Toner Cartridge and Printer Regions Match

If the toner cartridge currently installed is for the same region as the printer, the new cartridge may be defective. Do the following:
  1. Power off the printer.
  2. Install a
    different
     toner cartridge, new or used, if one is available. Make sure the last letter of the replacement toner cartridge part number matches the region of the printer. See
    Check the Printer and Toner Cartridge Region Settings
     above or the
    Geography Quick Reference Chart
     below for more information.
  3. Power on the printer and try printing again.
  4. If the error continues on more than one toner cartridge, the printer may require service. See the
    Additional Assistance
     section at the end of this document.

Geography Quick Reference Chart

Geography/Region
Cartridge Part Number (4th letter) - ex. 78CX0K0
NA (USA & Canada)
1
EEA+ (European Economic Area)
2
RoAP (Asia Pacific)
3
LAD (Latin America)
4
RoEMEA (Europe, Middle East & Africa)
5
ANZ (Australia & New Zealand)
6
LEGACY ID:
SO3869

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