You may experience a

crash

,

error

, or have

no response

at all during a scan job in which only the

Flatbed scanner

is used. This occurs when launching the scan process via the

Lexmark Printer Home

(

LPH

) application found in your computer and double-clicking "

Yes

" when asked to scan another page.

LMAD?lscn.exe has stopped working Error	Network Communication Error	Local Communication Error
Click Image to Enlarge

S310 Series<LMA

DE

> S410 Series<LMA

DG

> S510 Series<LMA

DH

> Pro710 Series<LMA

DI

> Pro910 Series<LMA

DJ

> Pro4000 Series<LMA

DK

> Pro5000 Series<LMA

CT

> Pro5500 Series<LMA

DL

> All Laser Printers <LMA

B

> Common prefixes: <LM>, <lex>

For example,

LMACTmon.exe

contains the prefix <LMA

CT

> which references a Lexmark Pro5000 inkjet printer.

Double-clicking is a common task in Windows; e.g., double-clicking to launch an executable file or an application. But in this scenario described above, double-clicking "

Yes

" when asked to scan another page, actually results in trying to launch

two

different processes simultaneously:

1. The first click hits “

Yes

” on the

Scan another page

menu.

Click Image to Enlarge

2. The second click hits “

Email Photo

” in the scan menu, which is about the same location as the “

Yes

” button.

Click Image to Enlarge

NOTE:

Thus, in this case, double-clicking initiates an attempt to run

both

scan options simultaneously.

If you observe an

lm???lscn.exe

crash, please see whether a

single-click

on the mouse when selecting “

Yes

” on the “scan another page” dialog will eliminate the encountered crash or error.

Please contact

Lexmark Technical Support

if you need additional assistance.

NOTE:

When calling for support, you will be asked for your

machine/model type

and

serial number

(

SN

).

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

LEGACY ID:

SO7357