Issue description

Stuck on "Scanning" when doing copies on either the Automatic Document Feeder (ADF) or Flatbed (FB), and the printer yields a blank page.
Stuck on "Scanning" when doing copies on either ADF or FB.
Stuck on "Scanning" when sending emails on either ADF or FB.
Stuck on "Scanning" when sending fax on either ADF or FB.

Solution

Perform
NVRAM Reset
.
Power off the printer.
Press and hold buttons
6
,
7
, and
8
.
Power on the printer and let go of the buttons once printer displays the standard home screen.
Access the printer’s
Configuration Menu
and perform the following:
From the Configuration Menu, navigate to
Factory Defaults
and then select
Restore Base
.
Back to the Configuration Menu, select "
Wipe All Settings
."
Perform
Format Fax Storage
in the
Configuration Menu
.
Select
Format Fax Storage
from the Configuration Menu.
If an advanced password has been established, then you must enter this password to change the setting. Should no advanced password exist, then you can establish one by using the keyboard that appears on the LCD.
Select
Submit
to save the change.
Select Back to cancel and return to the Configuration Menu. Formatting Fax Flash DO NOT POWER OFF appears on the display while the format operation is active.
Disable
LES Applications
in the
Configuration Menu
(For Touch Screen/Solutions Capable models only.)
Access the
Configuration Menu
.
From the Configuration menu, navigate to
LES applications
.
Press the left or right arrow to navigate, and then select
Enable
or
Disable
.
Touch
Submit
.
Press
Back
to return to the Configuration menu.
Exit Configuration menu to restart the printer.
If the issue is corrected after doing so, re-enable LES Applications and see whether the issue is resolved.
Should issue return when LES is enabled, please call
Lexmark Technical Support
hotline and ask to be connected to a
Software and Solutions Support Specialist
.
For printer models with a
Hard Disk Drive
installed (
HDD
), boot the machine without the Hard Disk Drive. If the issue is only observed when HDD is installed, perform "
Erase All Information on Disk
" in the
Configuration Menu
.
Potential Damage:
This procedure deletes all data on the printer's hard disk, including downloaded fonts, macros, and held jobs. Do not initiate a disk wipe if you have information on the printer that you want to save.
Available options:
Single-Pass Erase
— overwrites all data and the file system: this wipe is faster but less secure since it is possible to retrieve the deleted data with forensic data-retrieval techniques.
Multi-Pass Erase
— overwrites all data without rewriting the file system: this wipe is DoD 5220.22-M compliant since the deleted data is irretrievable.
If the printer is reset while a disk wipe operation is executing, then
Corrupt Disk
appears upon regaining power.
If the issue is still unresolved, call
Lexmark Technical Support
hotline for assistance for possible replacement of parts.

Power off the printer.
Press and hold the
2
and
6
buttons simultaneously
Power on the printer.
Release the buttons after ten seconds.