Lexmark MX610, MX611, & XM3150 ? The Printer Posts `Output Bin Full? Message, Yet No Paper Is Found in the Output Bin

What you will see

The intervention message “Output bin full
” or “Remove paper from standard output bin
” is displayed even though no paper is found in the output bin. The printer may no longer respond and the error may not clear even after restarting the device.

NOTE:
In some cases, the error appears whenever the Backpack Finisher
option is installed. The printer works without issue when the finisher is removed.

Recommended solution

This type of intervention message requires replacement of the output bin sensor. If the message does not clear even though the output bin is free of paper, please contact Lexmark Technical Support
to set up service for the printer.

Contacting Lexmark

If you require additional assistance, please close this window and locate

Get In Touch with Lexmark!
for contact information.
NOTE:
When calling for support, you will need your printer model
/machine type
and serial number
(SN
). Should you need help locating these .

Please be near the products described in this article to expedite the support process and reduce callbacks.

LEGACY ID: TE540

Technical Service Bulletin	Problem Description
Machine Type/Model	7016-630 7016-670 7016-675 XM3150	Intervention message: Remove paper from standard output bin. Solution Follow the troubleshooting steps presented in this document.
Date Created	05/21/2013
Last Updated	05/19/2015
Safety Issue?	No
Code Update?	Yes
Engineering Change?	No
New Parts?	No
Old Parts Status	n/a
Voltage: 120/240	All
Serial No. Range	All

Step	Action
1	If a finisher is installed, examine its paper path (especially around the output area and rollers) for debris or pieces of paper, especially so when the error only appeared after a jam was cleared.
2	If applicable, test the Stapler Finisher in question on a working printer of the same model to isolate the issue. Should issue persist, proceed to Step 3 .
3	Replace the Bin Full Sensor (40X8131 ). Note: After replacing the Bin Full Sensor, make sure to update the printer’s firmware with the latest level to prevent the message from re-occurring. Should error persist however, proceed with Step 4 .
4	Replace the Bin Full Receive Sensor (40X8132 ). See Step 5 if issue persists.
5	Replace the Stapler Finisher Controller Card (40X8137 - The following parts are usually not the primary cause of this error - DO NOT recommend for first repair call.). Note: Escalate to your next level of support for further recommendation should issue continue to persist.