Troubleshooting a false 111.50 service printhead error
  1. guides
  2. en
  3. Knowledge base
  4. Error codes and messages
  5. Error codes
  6. Troubleshooting a false 111.50 service printhead error

Troubleshooting a false 111.50 service printhead error

Troubleshooting a false 111.50 service printhead error Appears on a Lexmark MX610, MX611, and XM3150 Multifunction Printers (MFP)

Overview

After installing a
finishing option
(e.g., Stapler) with
Sleep Mode enabled
, the device displays a
111.50 Service Printhead
error.This error is seen when the device awakens from sleep and its frequency of occurrence is dependent upon the
Sleep Timeout
value
and the number of times the device awakens.

Solution

Update the printer’s firmware to resolve this specific error.
This
111.50 Printhead Error
/
crash
 is not an actual printhead issue. No printhead damage has been sustained as a result of this behavior. The printer can recover from this type of error simply by powering the device OFF, waiting ten seconds, and Powering the device back ON.
LEGACY ID:
TE517

This site uses cookies for various purposes including enhancing your experience, analytics, and ads. By continuing to browse this site or by clicking "Accept and close", you agree to our use of cookies. For more information, read our Cookies page.