Lexmar CX/CS72x and XC/C41xx: USB Device Not Responding

Affected Products:

Single-Function: CS720, CS725, CS727, CS728 and C4150

Multifunction: CX725, CX727, XC4140, XC4143, XC4150 and XC4153

Issue Description:

A USB Device
(e.g., thumb drive) that is plugged into the printer is not responding. You should see the following error on the screen.

Note:
This error appears the moment you plug in the thumb drive.

Solution:

Perform a Power-On-Reset
(POR
) or restart the printer to rectify the issue. This is to restore the USB host in the printer.

Switch off the printer.

Wait for a few seconds.

Switch on the printer.

Plug the thumb drive back in.

Note:
The issue is seen only
when using some varieties of 3.0 USB thumb drives.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

Printer model(s)

Printer serial number

LEGACY ID: SO7788