Partially missing single color plane

Lexmark CX/CS72x and XC/C41xx: Print Quality Diagnosis: A Single Color Is Partially Missing After Printing a Document

Issue description

When a user prints a document, they have observed that a color is partially missing. They have also noticed that the prints have a jitter pattern from the color which is partially missing.



Partial Missing Cyan	Partial Missing Magenta

Partial Missing Yellow	Partial Missing Black

For issues related to all three colors partially missing
, please click here.

Solutions

Open door B
. Click the link below to see image on how to open door B
.

For Single Function Printers

For Multi‑Function Printers

Remove the WasteToner Bottle
.

Remove the imaging kit.

Open door A
. Click the link below to see image on how to open door A
.

For Single Funtion Printer

For Multi‑Function Printer

Note: Hot surface!
The inside of the printer is hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

Check the printhead and use a lint-free cloth to wipe the lenses (A)
; make sure to check for any toner debris.

After cleaning the printhead, check the Oldham couplers (A)
for any issues (such as missing
or damaged
) parts.

Note:
If any of the Oldham couplers are damaged, please contact Lexmark for further Troubleshooting.

Re - install the imaging kit, and insert the waste toner bottle then close Door A
and Door B
.

Perform a test print and check if the issue persists. If the print quality issue still present, replace the Imaging Kit
(Cyan
, Magenta
, Yellow, or
Black
) of the affected color.

LEGACY ID:SO8683