200.13 Paper jam error or grinding noise when printing
  1. guides
  2. en
  3. Knowledge base
  4. Paper jams
  5. Input tray
  6. 200.13 Paper jam error or grinding noise when printing

200.13 Paper jam error or grinding noise when printing

Lexmark C/XC41xx and CS/X72x: 200.13 Paper Jam Error and/or Grinding Noise when Printing

Issue description

The printer encounters a 200.13 paper jam error message which might be accompanied with a grinding noise when printing. This is caused by the media stack sliding back from the pick position due to the rear restraint being improperly set.

Solution

  1. Verify that the
    rear restraint (C)
     position is properly set. Click here to see the image.
    • It should not be too far back in the tray. If it is too far back, it can cause media to get stuck in the
      lift plate (A)
      .
    • The media sheets should also lie flush up against the
      wall (B)
       and should match the media size set for use in the tray.
  2. Properly align the media with the tray restraints.
    • Size indicator and rear restraint indicator are aligned.
    • Size indicator and rear restraint indicator are
      NOT
      aligned      .
    In the
    CS72x
    /
    CX725
    printers, the lift plate (A) opening is large. This is because the tray's side restraints require a large range of motion when smaller sized media is printed.
LEGACY ID:
SO7783

This site uses cookies for various purposes including enhancing your experience, analytics, and ads. By continuing to browse this site or by clicking "Accept and close", you agree to our use of cookies. For more information, read our Cookies page.