Issue description

Unable to connect to the wireless network when using the
MarkNet N8350
or
MarkNet N8360
wireless cards with a printer firmware level xxxxx.070.yyy or later.
The wireless connection is lost after updating
printer firmware to version xxxxx.070.yyy or later
.
The printer also stays in "Standard Network" mode when installed without an Ethernet cable connection present.
The wireless card will not show up as an installed option on
Printer Settings
pages.
The warning message “Unsupported USB device, please remove” appears on top of the control panel.

Solution

Power the printer
Off
for one minute and power it back
On
.
If the issue is not resolved proceed to
Step 2
.
Check on the type of wireless card installed in the printer.
Please refer to the Additional Information for the wireless card model type.
If the wireless card model is a MarkNet N8350 or Marknet N8360, proceed to contact Lexmark Technical support.
If the model is MarkNet N8370, proceed to
Step 3
.
Check the wireless card and wireless router:
Ensure the wireless card is configured with the
SSID
(Wi-Fi network name) and password that matches the wireless router/access point.
Make sure wireless router is working and other wireless devices such as laptop/phone can connect to it.
Restart the wireless router.

Additional information

Installation #1:
Printers with wireless cards that installs directly into the card cage (CS82x, CX82x, C6160, XC6152, XC8155, XC8160).
Installation #2:
Printers requiring a “backpack” for mounting (CS72x, C4150, CX72x, XC4140, XC4150).

Installation #1:
Printers with wireless cards that installs directly into the card cage (CS82x, CX82x, C6160, XC6152, XC8155, XC8160).
Installation #2:
Printers requiring a “backpack” for mounting (CS72x, C4150, CX72x, XC4140, XC4150).