Issue description

Capturing .prn via print driver

Click
Start
.
Click
Settings
>
Control Panel
>
Printers and Faxes
, or click
Devices and Printers
.
Right-click on the print queue (for example: UPD v2 PCL5 driver).
Click
Properties
or
Printer Properties
from the drop-down menu.
Go to the
Ports
tab, and click "
Add Port...
" button. A
Printer Ports
dialog appears.
Select
Local Port
, then click "
New Port...
".
Enter the
Port Name
in the specified location (for example:
C:\Lexmark\test.prn
), click
OK
, and then close the Printer Ports window.
Click
Apply
, and then
OK
.
Open the test file and print the document using the modified print queue.
The actual job file is generated in
C:\Lexmark\test.prn
, which was created in the Printer Ports window.

What to do next

Send the file to the printer using various methods based on the printer connection method.
USB cable
‑ Send the file to the printer using software such as the local printer setup utility (LPSU).
Network connection
‑ Send the file to the printer using FTP, or you can sometimes send the file from the embedded web server (EWS) of the printer.
Refer to the FTP example.

Include the *
.prn
file with all other escalation materials requested by your technical support representative.

FTP Example

From a command prompt, open an FTP session to the adapter by typing
ftp
<
TCP/IP_address
>, where
TCP/IP
is the address of the printer, MFP, or print server.
Log in to the FTP server with a username. (Pressing
ENTER
allows an anonymous login.)
IMPORTANT!
If necessary, type
cd..
to go to the root directory. Otherwise, make sure that the listed directory is in the same location as the file. This procedure may also be performed before
Step 1
.
Type
bin
and press
ENTER
to switch to binary transfer.
Type
put
c:
<
path filename
> to transfer the file to the adapter so that it will be printed.
Type
bye
to close the FTP session.