Lexmark Scan Center: Unable to Recognize USB Scan Driver on Microsoft Windows Server 2012

Affected Products:

Solution: Lexmark Scan Center

Issue Description:

When using the Lexmark Scan Center
application, you will be required to install a scan driver in your computer. Upon installation of the USB scan driver
on the computer, the computer’s Device Manager
is unable to recognize the driver by showing an error that the scanner is an unknown device
. In this sample screen shot below, the error message is outlined in red
:

NOTE:
This issue happens only for a locally connected
Lexmark printer on a Microsoft Windows Server 2012
computer.

Solution:

In activating or installing the Desktop Experience
feature on the server, it will enable Scan and Image Acquisition
usage that will rectify the issue. The following steps will guide you about how to install Desktop Experience
.

Click the Start
button, select Administrative Tools
and then click Server Manager
to add features on your computer.

Click Features
in the Server Manager
to see the details. Then click Add features
under Features Summary
for the Add Roles and Features Wizard
to start.

Select Desktop Experience
in the Features
'list and click Install
to proceed with the installation. In this sample screen shot below, the options are outlined in red
.

Open the Lexmark Scan Center
and scan a document to check if it works and successfully scans.

Should issue persist, please contact
Lexmark Technical Support Center
for further assistance.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

Printer model(s)

Printer serial number

Name and version of the solution

If you need help locating your printer model and serial number, .

LEGACY ID: SO7965