Scan to Network Utilizing an FTP Destination Folder Fails when Utilizing OCR

What you will see

Scanning to...	With these settings...	Results in...
An FTP destination folder (path) with 20 pages or more...	Text OCR	No file output to FTP server White (blank screen) on the MFP appears on the screen for an undefined period of time. Device eventually returns to the Home Screen.

Pressing Email
and other apps such as Forms
and Favorites
will produce a white screen also.

Suggested remedies

Increase the inactivity or data transfer timeout settings on the FTP server.

To minmize complexity, you can decrease the number of pages scanned or disable possible configuration settings that may negatively affect processing times on the MFP, such as:

Auto-rotate

Deskew

Line Removal

Despeckle

NOTE:
Settings availability varies by MFP model and its equipped options.

Explanation

Large scan-job conversions require higher CPU utilization and time. Hence, this can affect successful data transfer to time-controlled FTP connections and temporarily impact concurrent operations on the MFP.

Still Need Help?

If you require additional assistance, please see Contact information. NOTE:
When calling for support, you will need your printer model/machine type
and serial number
(SN
).

Please be near the products described in this article to expedite the support process and reduce call-back situations.

LEGACY ID: SO7485