Scan to Network errors and suggested troubleshooting tips
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Scan to Network errors and suggested troubleshooting tips

In this article, you can find Scan to Network errors and suggested troubleshooting tips.

MFP control panel messages

  1. A created
    destination
     points to an FTP directory or a network-shared folder.
    The word destination is often used interchangeably with
    destination profile
    and
    profile
    , and sometimes one might say create a
    shortcut
    to a destination.
    Possible cause
    Recommended action
    No destination is created.
    Create the Scan to Network destination. See this article for more information.
    Under the
    Authentication Options
     section of destination setup, the "
    Use MFP authentication credentials
    " is selected; however,
    no
     authentication or authentication template is established on the MFP.
    Set up authentication and include an authentication security template to grant or restrict
    Use
     and
    Create
     profile privileges.
    LDAP authentication template example:
    • Verify a valid
      Building Block
      . Choose
      "Test ability Authentication Setup"
      .
    • Tie the
      Building Block
       to a
      Security Template
      name
      .
    • Under
      Access Controls
       make sure that the security template name is chosen for
      Use
       or
      Create Profiles*
      .
    The
    Always show button
     is selected.
  2. Unable to connect to the destination (folder).
    Possible cause
    Recommended action
    Connection to server.
    Click here for a Microsoft™ article concerning '
    Logon
    ' servers.
    Other considerations that may be affecting these anomalies include:
    • Operating system incompatibility
    • Disabled protocols
    • Network anomalies
    Permissions issue on the root shared folder.
    Contact your network administrator.
    Firewall Port Closure
    Make sure to add the following to your firewall's exception list:
    • 137-139 (NetBIOS over IP) and 445 (SMB over IP)
    • 9100 (Printer PDL Data Stream) used by application
    • 9400 (TCP Domain) used by application
    Check for router acting as DHCP Server.
    Click here for an article that may offer a possible solution.
    Check NetBIOS over TCP/IP setting.
    Click here for an article that may offer a possible solution.
    Incorrect
    LDAP Path Attribute
    Contact your LDAP administrator. An LDAP browser such as Softerra's™ LDAP browser may help identify this value.
    Incorrect
    LDAP User ID Attribute
    Contact your LDAP administrator.
    Incorrect entry of a
    Path Suffix
    Three possible actions:
    1. Remove the entry from destination setup.
    2. Edit your LDAP directory structure to include this folder name in each user's home directory.
    3. Check spelling and capitalization.
  3. Possible cause
    Recommended action
    Incorrect or modified
    LDAP Setup
     or
    Address book
     configuration.
    If using
    MFP's credentials
     to log into the share, make sure that the username and password combination used in creating the MFP template is the same as the one needed to log into the share.
    Incorrect credentials such as username and password.
    Check the credentials and pay extra attention to the spelling and capitalization.
  4. Possible cause
    Recommended action
    If you enter a
    Path Suffix
    , that corresponding
    folder name
     must exist in each user’s
    home directory
    . See also "
    Unable to Connect to the Destination
    "
    Remove the entry from destination setup, or edit LDAP directory structure to include this folder name for every user.
    The user does not have
    write
     permission on the share.
    Contact a network administrator.
  5. Possible cause
    Recommended action
    Improper WINS configuration.
    Click here for one of many possible WINS configuration issues.
  6. Server address or share could not be determined
    Possible cause
    Recommended action
    This may happen after updating to the latest firmware or SNF app version.
    Scan to home directory was working before the update was made.
    Click here for recommendations on the required values when scanning to home directory.
    Embedded web server configuration errors:
    1. Possible cause
      Recommended action
      Improper authentication credentials.
      If using
      MFP's credentials
       to log into the share, make sure that the username and password combination used in creating the MFP template is the same as the one needed to log into the share.
    2. The
      button does not work.
      Possible cause
      Recommended action
      Validate Path
       only works with
      Guest
       or
      Static
       authentication options.
      Confirm compatible authentication mechanism.
      Incorrect
      Address
       or path entry.
      Try the following in order if unable to validate the share path:
      1. \\ip_address\share name
      2. \\hostname\share
      3. \\FQDN\share
      Incorrect
      Domain
       entry.
      Make sure that the correct value is entered if your network uses DNS.
      Incorrect entry of '
      Static
      ' security credentials.
      Verify correct entry of the
      Username
       and
      Password
      . Check spelling, capitalization, extra spaces, or missed characters.
      This is the Username and password assigned to a shared folder.
      Permissions
       or administrative security or device policies
      Contact your network administrator.
      Certain network topology conditions may prevent this button from working properly.
      Try to select the profile on the MFP and observe the result.

Related articles

  • See this article to return to the main
    Scan to Network
     topics list.
  • See this article for additional scanning-related topics.
  • See the troubleshooting portion of the Scan to Network administrator's guide.
LEGACY ID:
SO5463

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