Stuck print job and cannot be cleared from the print queue

Lexmark CS92x: Print Job Is Stuck and can't be Cleared from the Print Queue

Affected Products:

Single-Function: CS921, CS923, CS927

Issue Description:

When checking the print job from the print job queue on the printer, the document is stuck with a pending status and can't be cleared
.

However, the document prints normally be it from a desktop PC or printing an internal page such as the MSP (menu settings page).

Solution:

To resolve this issue, the Reset Engine Service Error
needs to be performed. This setting clears a service error and restores the engine settings.

Enter the Diagnostics menu, by pressing the
* * 3 6

on the control panel.

Then navigate to:Printer setup
> Reset Engine Service Error

Touch Start
.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

Printer model(s)

Printer serial number

LEGACY ID: SO8945